Returns
We stand behind every Flowmura product. If something isn't right, you have 100 days from delivery to send it back for a full refund — no complicated forms, no runaround.
Not fully happy with your order? You can return it within 100 days of delivery for a full refund — simple as that.
Every Flowmura product ships with a 2-year guarantee, activated automatically at purchase. If it develops a fault, we'll sort out a repair or replacement.
Questions, concerns, or just need advice on your product? Our support team responds within 24 hours, every time.
Email our support team at support@flowmura.com with your order number and the reason for your return. We'll send over everything you need and walk you through the process.
Returned items should be unused, in their original packaging, and include all accessories. We may decline a refund if items come back damaged, used, or incomplete.
Once we receive your return, we'll process your refund within 2–5 business days.
You have 100 days from your delivery date to start a return. Reach out to our team by email and we'll get it arranged — no need to rush.
Contact our support team first — they'll confirm the correct returns address and send you any documentation needed. Please don't send items back without getting in touch first, as unarranged returns can get delayed or lost.
Return shipping is covered by the customer. We recommend using a tracked shipping service, since we're not able to issue refunds for items lost in transit back to us.
Refunds are processed within 2–5 business days of us receiving and inspecting your return. You'll get an email once it's done. Depending on your bank or card provider, it can take a few extra days to show up on your statement — usually 1–10 business days.
Still have questions about your order?
Contact Support
