Find answers to common questions about your Flowmura order
Flowmura ships worldwide, with priority coverage across Europe and the Middle East. All orders are tracked from dispatch to delivery.
Most orders arrive within 7–14 business days depending on destination. You'll receive a tracking link by email as soon as your order ships, so you can follow its journey the whole way.
Once your order ships, you'll get a confirmation email with a tracking link. If your tracking hasn't updated within 48 hours, reach out to us at support@flowmura.com and we'll look into it.
We're sorry for the wait. Delays can happen during transit, most commonly at customs. Check your tracking link for the latest update, and if it's been longer than expected, contact us with your order number and we'll investigate right away.
Every Flowmura product comes with a 2-year manufacturer guarantee from the date of purchase, automatically activated — no registration needed. It covers defects in materials or workmanship.
Contact us at support@flowmura.com with your order number and a short description (and photos or video, if possible) of the issue. Our team will guide you through the next steps.
The warranty doesn't cover damage from misuse, accidents, liquid damage, unauthorized repairs or modifications, or normal wear and tear. It also doesn't apply to items purchased from unauthorized resellers.
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. Klarna is also available at checkout for interest-free installments.
Yes — with Klarna, you can split your order into interest-free installments at checkout, with no hidden fees.
You can enter your discount code at checkout, in the field labeled "Discount code." Only one code can be applied per order.
Yes — we offer a hassle-free 100-day return policy from the date of delivery. Reach out to our support team to start the process, and let us know why you'd like to return it; it genuinely helps us improve.
Yes, exchanges for a different size or color of the same product are available within 100 days of delivery. Contact our team and we'll guide you through it.
If your order hasn't shipped yet, you can cancel it free of charge. Once it's in transit, cancellation isn't possible, but you're welcome to refuse delivery or return it once it arrives.
You can reach our support team anytime at support@flowmura.com. We aim to respond within 24 hours.
Of course — click "unsubscribe" at the bottom of any email from us, or contact our support team and we'll take care of it.
